Privacy Policy

Industree Group Stadium is proudly managed and operated by VenuesLive Management Services (CC) Pty Ltd as agent for Central Coast Council ABN 73 149 644 003.

Industree Group Stadium respects your right to privacy and is committed to protecting your personal information.

This Privacy Policy outlines how Industree Group Stadium collects, uses and manages your personal information.

1. Your personal information is important to Industree Group Stadium

Industree Group Stadium respects the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used.

Industree Group Stadium acknowledges that when you provide your personal information, you do so trusting Industree Group Stadium and unless you directly give Industree Group Stadium consent to do otherwise, Industree Group will only collect and use your personal information in accordance with this Privacy Policy.

2. What personal information do we collect and hold?

The term ‘personal information’, when used in this Privacy Policy, has the meaning given to it in the Privacy Act 2010 (Cth). It is information that can be used to personally identify you such as your name, address, telephone number, email address, profession or occupation.

Industree Group Stadium may collect the following types of personal information:

• Name,
• Email, mail and street address,
• Telephone and facsimile numbers,
• Bank details,
• Details of the products and services you have purchased from us, or enquired about, and any additional information necessary to deliver those products and services, respond to your enquiries and generally complete any commercial transaction between us,
• Details of the products and services that we may purchase, have purchased or enquired about from you, together with any additional information necessary for us to respond to your enquiries and generally to complete any commercial transaction between us,
• Any additional information relating to you that you provide to us directly through our website, call centre, our social media sites, or through our representatives or

3. Collecting information about you

Except as stated in this Privacy Policy, Industree Group Stadium will not collect or use your personal information without your consent. Industree Group Stadium collects your personal information when you:

• provide Industree Group Stadium your personal information and contact details;
• order or purchase Industree Group Stadium products and/or services;
• participate in an Industree Group Stadium competition;
• interact with Industree Group Stadium through social media (including Facebook, Instagram and Twitter);
• register on the Industree Group Stadium website or use the Industree Group Stadium Wi-Fi service, Industree Group Stadium and Telstra may collect information on how you use the Industree Group Stadium website and the Wi-Fi service; and
• if you contact Industree Group Stadium, Industree Group Stadium may also keep a record of that contact.

Industree Group Stadium will only collect additional personal information with your consent.

4. What happens if we cannot collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• Industree Group Stadium may not be able to provide the requested product and services to you, either to the same standard or at all,
• Industree Group Stadium may not be able to provide you with information about products and services that you may want,
• Industree Group Stadium may be unable to contact and/or pay you in respect of products and services you provide to Industree Group Stadium,
• Industree Group Stadium may not be able to purchase goods and/or services from you.

5. Industree Group Stadium use of cookies

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes.

Most web browsers are set to accept cookies.

Industree Group Stadium uses cookies to make your use of the Industree Group Stadium website and services as convenient as possible, such as by customising your web browser’s access so that you can instantly see upcoming events when you visit the Industree Group Stadium website.

Cookies also enable Industree Group Stadium to offer products and services for purchase on line.

Industree Group Stadium uses Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites.

Anyone may opt out of these programs at any time by clicking here.

If you do not wish to receive any cookies you may set your browser to refuse cookies.

6. Using and disclosing your personal information.

Industree Group Stadium’s purpose in collecting your personal information is to provide you with:

• information that interests you;
• information about events at Industree Group Stadium; and
• special offers that are relevant to your interests.

Industree Group Stadium will not use or disclose any of your personal information without your consent, unless:

• required by law;
• Industree Group Stadium believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or
• to protect the rights, property or personal safety of other attendees at Industree Group Stadium, any member of the public or of Industree Group Stadium.

In seeking to give you the most worthwhile experience in using the Central Coast Stadium website or attending Central Coast Stadium, your personal information may be used to send you advertisements about products and services that Central Coast Stadium thinks you are likely to be interested in. Central Coast Stadium does not disclose your personal information to advertisers. Instead, advertisers provide Central Coast Stadium with advertisements and inform Central Coast Stadium of the kind of audience they wish to reach. Central Coast Stadium then takes the advertisement and displays it to users who are most likely to have an interest in the product or service.

In order to operate the Industree Group Stadium website, fulfil the purposes set out above or otherwise deliver products or services, Industree Group Stadium may sometimes share your personal information with its corporate partners (including the telco partner that operates the Wi-Fi service), a hirer of Industree Group Stadium (such as the Central Coast Mariners, NRL FFA), or a third party payment processor (to process payments for services Industree Group Stadium provides).

Industree Group Stadium will not otherwise disclose your personal information to other companies or third parties without your explicit consent.

7. When Industree Group Stadium will contact you

Industree Group Stadium will not send you any emails without first asking you whether you wish to have promotional information sent to you.

If you agree, Industree Group Stadium may contact you at the email or other address that you provided Industree Group Stadium in order to provide you with:

• updated information about the Industree Group Stadium website;
• other information about our products and services which may interest you; and
• other information about upcoming events which may interest you.

If you are receiving promotional information about Industree Group Stadium and do not wish to receive this information any longer, you may remove your name from our list either by sending an email to info@centralcoaststadium.com.au and asking to be removed from Industree Group Stadium’s mailing list.

Please allow 14 days for this request to be processed.

8. You can access the information Industree Group Stadium keeps about you

If at any time you want to know exactly what personal information Industree Group Stadium holds about you, contact Industree Group Stadium at info@centralcoaststadium.com.au.

The file of your personal information retained by Industree Group Stadium will be made available to you within 14 days.

9. Changing and updating the information Industree Group Stadium has about you

If at any time you wish to change your personal information that is inaccurate or out of date, contact Industree Group Stadium at info@centralcoaststadium.com.au and Industree Group Stadium will amend your personal information accordingly.

• Deleting the information Industree Group Stadium has about you or stopping any further advertising material

If you wish to have your personal information deleted, please let Industree Group Stadium know by sending an email to info@centralcoaststadium.com.au and Industree GroupStadium will take all reasonable steps to delete such information unless it must be kept for legal reasons.

If you do not wish to receive further advertising, marketing or promotional information from Industree Group Stadium, please send an e-mail to info@centralcoaststadium.com.au or by clicking “No” or “Unsubscribe” where you are given the option of receiving future advertising, marketing or promotional emails Industree Group Stadium sends to you.

• Competitions

From time to time, Industree Group Stadium conducts competitions on the Industree Group Stadium website and through Facebook, Instagram or Twitter.

When Industree Group Stadium runs these competitions, you will be provided with the choice of being added to a mailing list to receive further contact from Industree Group Stadium.

Unless you choose to receive further communications from Industree Group Stadium, the information which we collect from your entry in the competition is not used for any purposes other than for the competition.

• Storage and security of your personal information

Industree Group Stadium will do everything reasonable to keep secure the personal information which Industree Group Stadium holds about you and to keep your personal information accurate and up to date.

Access to this information is restricted to Industree Group Stadium employees who have specific authorisation.

Industree Group Stadium also continually endeavours to improve security safeguards.

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure, so Industree Group Stadium cannot absolutely promise that the information you provide to Industree Group Stadium will always be totally secure.

Industree Group Stadium will not be held responsible for events arising from unauthorised access to your personal information.

Industree Group Stadium will destroy or de-identify your personal information when no longer needed or required to be held by law.

• Industree Group Stadium and links to other websites

Industree Group Stadium provides links to websites outside of Industree Group Stadium’s website.

These linked websites are not under Industree Group Stadium’s control and Industree Group Stadium is not responsible for the conduct of companies linked to Industree Group Stadium’s website.

Before disclosing your personal information on any other website, Industree Group Stadium advises you to examine the terms and conditions of those websites.

• What to do if you have a problem or question

If Industree Group Stadium becomes aware of any ongoing concerns or problems with the Industree Group Stadium website, Industree Group Stadium will work to address these concerns promptly.

If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact Industree Group Stadium by calling (02) 4304 7600 or writing to Privacy Officer, Industree Group Stadium, PO Box 389, Gosford NSW 2250 or by email at info@centralcoaststadium.com.au.

• Future changes

Industree Group Stadium is committed to being one of Australia’s leading stadiums, hosting world-class sporting and entertainment events.

This means that Industree Group Stadium’s business will continue to evolve and improve as new products, services and features are introduced.

Accordingly, Industree Group Stadium will review and update its policies as required.

Industree Group Stadium reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the Industree Group Stadium website.

The amended Privacy Policy will apply whether or not Industree Group Stadium has provided you specific notice of any changes or updates.